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Highway Night Light

Business Analyst




Cupertino, CA


November 28, 2023

Job Overview

  • Work closely with the business team to understand and document the business requirements.
  • Collaborate and communicate with implementation team to clarify requirements and report issues through multiple channels of bug tracking system, email, chat, and meetings.
  • Trouble shoot issues reported by end users, perform detailed analysis, determine root cause, replicate issues, and drive them to closure.
  • Provide timely support for internal system users with data fix, user error correction, system knowledge sharing, and finding workarounds.
  • Work closely with business users in many different organizations, both within and outside Apple to understand functional requirements and create effective test cases.
  • Perform in depth user acceptance testing for releases and urgent system patches.
  • Provide timely updates and elevate critical risks to project and management teams.
  • Create system user training materials and document release notes.
  • The ideal candidate will be motivated and comfortable working in an extremely fast paced environment with strong analytical and coordination skills to handle a variety of activities.

Key Qualifications

  • Ability to learn a new business domain and build subject matter expertise in a short period.
  • Proven experience creating effective test cases and performing black box testing.
  • Demonstrated ability to complete multiple tasks under pressure without direct supervision.
  • A BA who thinks of the customer/user experience first, then aligns technology as an enabler.
  • Excellent written and oral communication skills
  • Excellent teamwork skills and highly flexible
  • High level of professionalism, energy, and sense of urgency to “make things happen”.

Technical Skills Required

  • An understanding of the components and considerations required when building enterprise systems (e.g., key architecture components, security, scalability, data quality, etc.)
  • Experience with software development life cycle
  • Experience with web technologies: HTML, Javascript, CSS, XML
  • Experience with DB design and SQL




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